NIC Bank’s New ATMs Promise To Bring Banking #CloserToYou

NIC Bank (which has been my bank for the last 7 years), recently launched their newest innovation, East Africa’s first Video Teller Machine at their branch at The Mall, Westlands. In addition to the VTM, the bank now has also upgraded their NOW SERVE ATMs, which allow customers to deposit cash and cheques instantly into their accounts – unlike with other banks, where the ATM serve as a drop box for cheques and cash.

I recently tried the VTM, and while the experience was unfamiliar (we aren’t used to video calling people :D), I loved a number of things about it:

1. The Video Teller is online even after banking hours. This was at 2pm on Saturday, the bank had already closed. The service is available from 7am to 7pm, meaning you can get your banking done even after hours.
2. Most of the services that would take me to the bank can be accessed via the VTM, including stop payments, loan repayments (and loan account inquiries), corporate bill payments, and the best, cardless withdrawals and deposits.

More than anything else though, the NOW SERVE ATMs are a tremendous saving for me because I always pay a courier to deposit my cheques so that they clear on time. Now I can do that at the ATMs, anytime. At present, the following branches have NOW SERVE self service machines operating 24/7: