Earlier this month, Safaricom announced the launch of Fuliza, an overdraft facility available to all M-Pesa users. This product is supposed to make it possible for customers to fully pay for goods and services via Paybill and Buy Goods and to send money, even when they do not have sufficient funds. How it works Fuliza works like a bank overdraft facility. Basically, if you need…
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When you get your first job or your first source of income, it is easy to postpone saving and investing as the stuff you will start working on once your income increases. This is because it is widely accepted that with age, our earning ability will increase – and this is often true. However, when you postpone the start of your saving and investing journey,…
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As a young family, I am keen to adopt certain holiday rituals that I hope will eventually build happy memories, especially for my 6-year-old. One of those is the Christmas lunch. We get dressed up, preferably in new clothes because we are Kenyans, and we eat a fancy lunch away from home. Last year, this worked out perfectly. We had booked our lunch at an Italian…
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For the last three years, we have been running the #52WeekChallenge, and it has been so fulfilling to see people set goals at the beginning of the year, and work through them till the last week of December. This year promises to be the biggest #52WeekChallenge edition of them all, and I would like to invite you to join us. The #52WeekChallenge is a progressive…
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It’s that time of the year! Whether you are the kind of person that makes resolutions or not, the new year always feels like life is giving us a clean slate to start afresh doesn’t it? On this blog, we love a new year. Setting virtuous goals at the beginning of the year can be quite effective. According to recent research, since the first day…
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The other day, I happened to catch prime time news on one of our leading TV stations, something I had not done for a while. What surprised me was not the usual bad news (that is expected), but the sheer amount of adverts that were running. News content must have been less than 30%, because every couple of minutes, they would take a break, then…
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In 2017, I wrote an article about 6 things that every online seller must get right to win, and retain customers. The focus of the article was on the foundational things you must do, such as branding right, and getting a courier who is good with directions. This post, is about something many might consider fickle: the practice I call, “DM for prices”. As I…
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As I type this post, I am stuck on one spot along Langata Road, where I have been for the last 30 minutes. Matatus are on strike, and as expected, there is a lot of traffic. I suppose this is because even people who do not drive daily drove to work this morning. Do not worry, I am not writing as I drive, someone else…
Read MoreIf you have dealt with a bank outside of Kenya (especially in Europe, US, and Canada), you will admit that while our banks have done a lot, sometimes a lot more than their peers in developed countries, to make banking convenient for us, the power dynamics here are heavily in favour of financial institutions. Our banks charge us a lot more for basic services which…
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As I write this, Kenyan companies are celebrating Customer Service Week. I am not yet clued in on the activities of the week, but early this morning, an ISP with whom I constantly fight because of poor service sent me a cheery text: “Dear Customer. We salute you for your loyalty and valuable feedback. Happy CS Week 2018! Thank you for choosing {insert name here}….
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